Refund policy

Our 14-day return policy states that after receiving an item, you have 14 days to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unused and unopened and it needs to still be sealed by the original factory packaging. You will also need your receipt or proof of purchase.

We accept cancellations no later than 24 hours after you received our follow-up email, which you will receive after your order confirmation email.

The shipping costs for the return need to be paid by you, and if we accept your return once we receive the item, we will deduct from your refund a restocking fee amounting to 15% of the order value.

To initiate a return, contact us at info@noxkshop.com or initiate it yourself by logging into your customer account.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent without a prior return request will not be accepted and will be sent back to the sender.

Damaged or missing items at the time of delivery

We do our best to promote fairness and transparency, and therefore we always suggest you film an unboxing video as soon as you receive your order, so that we can check the condition of the goods and be able to help you in case you want to request a refund.

The video must start when the outer shipping box is still sealed, with the shipping label and tape intact. The video cannot be cut or edited, it needs to clearly show the shipping box being opened and its contents.

We refuse claims for damaged or missing merchandise without an unboxing video that meets the above mentioned requirements.

Damaged items after delivery

We are not responsible for the misuse of items sold on our website. This includes, but is not limited to:

• Damage to electronic devices such as speakers and lightsticks resulting from misuse;

• Damage to clothing items caused by excessive use and improper washing;

• Discoloration and damage to jewelry and accessories caused by daily use and exposure to sweat, sunlight, humidity, perfume, cosmetics, friction, contact with clothes and other accessories.

All items on our website are sold exclusively as collectibles that require careful handling and proper storage. Accessories such as jewelry, brooches, keychains, hair clips, etc., are made of fragile materials and should be used very sporadically to maintain their quality.

Clothing, purses, backpacks, slippers, and similar items are not designed for prolonged use, and washing instructions must be followed to avoid damage.

We do not offer refunds for damages caused by failure to follow the above mentioned advice.

Exceptions

Please note that the external packaging (album jacket, box, cover) of albums, lightsticks, merchandise serves exclusively to protect the contents.

It is also important to keep in mind that photocards, posters and other merchandise are often made from very delicate and fragile materials.

Therefore, very small imperfections, manufacturing defects, color variations, scratches and dents may be present. They are not to be considered defects and do not under any circumstances constitute a reason for return, refund, complaint or replacement of the goods.

Unfortunately, we cannot accept returns of promotional items or gift vouchers.

Nox K-pop Shop also reserves the right to refuse returns at its sole discretion.

Replacements

The fastest way to ensure you receive what you want is to return the item received and, once the return has been accepted, purchase the new item separately.

14-day cooling-off period for the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition that you received it, unused, with all tags attached, and in the original packaging. You will also need your receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you to let you know whether or not your refund has been approved. If approved, you will automatically receive your refund back to your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post your refund.
After more than 15 business days have passed since your return was approved, please contact us at info@noxkshop.com.

We remind you that all our policies are legally binding contracts and you should proceed with your purchase only if you are fully committed to complying with them.