FAQ

What is a pre-order? How does it work?

The only difference between a regular order and a pre-order is the shipping time. Pre-order albums/photocards/merchandise are available for purchase on our website starting about a month before their official release in Korea. The pre-order items you purchased will arrive in our warehouse 2-3 weeks after their official release in Korea, and we will ship them out as soon as we receive them.

What are the benefits of pre-ordering from Nox K-Pop Shop?

Our shop is based in Italy, and for this reason anyone who orders from Italy and the European Union will be able to avoid expensive import taxes, otherwise mandatory for anyone who orders goods from non-EU countries such as South Korea.

My order contains both in-stock and pre-order items. When will they ship?

The order will be shipped when all items are available in our warehouse. If you do not want to wait and want to receive the items already available immediately, you will have to place two separate orders.

Are your products official? Where do they come from?

All items on our site are official and imported directly from South Korea.

Does my purchase count towards the Hanteo and Gaon charts?

Yes. We receive all of our items from suppliers based in South Korea, and as such, each album purchase will count towards the Hanteo and Gaon charts.

What payment methods do you accept?

We accept all major credit/debit cards, Apple Pay, Google Pay, and PayPal.

I changed my mind about my purchase. Can I get a refund?

You can view our return and refund policy here .

The items I received are incomplete/damaged. Can I get a refund?

We do our best to promote fairness and transparency, and therefore we always invite you to film an unboxing video as soon as you receive your order, so that we can check the condition of the goods and be able to help you in case you want to request a refund.

We reserve the right to refuse claims for damaged or missing merchandise without an unedited/uncut unboxing video.

What are the shipping costs and what do they depend on?

Shipping costs depend on the weight/size of the package and the country you live in. You can view our shipping rates here .

Can I track my order?

Yes. We ship exclusively with couriers that guarantee complete tracking of each shipment. The tracking number will be available as soon as we have shipped your order.

I didn't receive my order. What can I do?

The transit times of a shipment can be affected by various factors, including strikes, national and international holidays, customs checks, courier mistakes, etc. Each shipment is associated with a tracking number with which you can monitor your shipment. If there are problems with the delivery, we always recommend contacting the courier's customer service directly.

To avoid delays and losses, always make sure you have entered your full name and address correctly when checking out.

If you have any questions you can always contact us via the contact form here and we will do our best to help you.

How long will I have to wait before receiving my order?

We try to pack and ship every order as quickly as possible. We will usually hand your package over to the courier within 2-7 business days (excluding Saturday, Sunday, and holidays).

Delivery times vary depending on your country of residence, and range on average from 2-8 working days for Italy and 5-14 working days for Europe. These times are indicative and it is important to keep in mind that there may be delays and unforeseen events that do not depend on us.

Do you ship worldwide?

For now we only ship to Italy and Europe, but we are doing our best to soon offer shipments to the rest of the world.

I would like to order a specific version of an album/photocard. How can I request it?

Unless otherwise stated, all albums and POBs are random. If you have any preferences, you can write them in the notes at the time of purchase or via the contact form by clicking here. It is important to note that we cannot guarantee to satisfy your request.

What is a "POB" photocard?

"POB" stands for "Pre Order Benefit". This refers to all photocards that are exclusive to specific stores such as Yes24, BDM, Apple Music, Music Korea, Makestar and many more. These photocards are only available during the preorder period of an album and during certain events.

I have a question and I didn't find the answer in the FAQ. Can I contact you?

Of course. We are always available through the contact form here .